Shipping policy

PLEASE ALLOW 24 HOURS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED OR CANCELED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS. DIOS DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS. ALL ORDERS SHIP FROM NEW DELHI, INDIA.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD OR BY CHECK MAILED TO THE ADDRESS LISTED FOR THE ORDER. FOR REFUNDS ISSUED TO THE ORIGINAL PAYMENT METHOD, PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELED BY DIOS AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION INCLUDED.

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

PRE-ORDER POLICY:

ITEMS MARKED AS PRE-ORDER ARE EXPECTED TO SHIP UPON ARRIVAL AT OUR FACILITY. ALL CUSTOMERS ARE CHARGED AT CHECKOUT FOR PRE-ORDER ITEMS TO THE PAYMENT METHOD PROVIDED. ONCE YOUR ORDER HAS BEEN PLACED, WE ARE UNABLE TO CANCEL OR MODIFY. SHOULD YOU HAVE ANY QUESTIONS, PLEASE CONTACT OUR TEAM AT ORDERSUPPORT@DIOS.COM.

SHIPPING METHODS:

ALL THE ORDERS WILL BE DELIVERED WITHIN 5-7 DAYS. 

INTERNATIONAL SHIPPING:

DIOS OFFERS WORLDWIDE SHIPPING. DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO ORDERSUPPORT@DIOS.COM WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING.

ALL INTERNATIONAL ORDERS WILL BE SHIPPED VIA DHL EXPRESS/UPS/COURIERVIA. SHIPPING TIMES ARE NOT GUARANTEED AND DO NOT ACCOUNT FOR THE 24-HOUR ORDER PROCESSING WINDOW.

PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

CUSTOMER SERVICE HOURS:

MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | +91 9115111151

PLEASE NOTE THAT DIOS OBSERVES THE FOLLOWING HOLIDAYS:

DIWALI
NEW YEAR’S DAY
INDEPENDENCE DAY
CHRISTMAS EVE
CHRISTMAS

LOST PACKAGES:

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, DIOS IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER.

IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT DIOSAKAGODS@GMAIL.COM

FINAL SALE ITEMS:

DURING ANY SALE/PROMOTION PERIOD, ALL SALES ARE FINAL. DIOS RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE. NO ADJUSTMENTS WILL BE MADE FOR YOUR PURCHASES IF DIOS LOWERS THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED.